The dependency problem
The next phase of cloud strategy is control.
The cloud productivity suite is no longer just email and documents. It is identity, storage, chat, video, records, workflow, search, compliance, endpoint management, automation, and increasingly AI. That consolidation creates convenience, but it also concentrates operational, commercial, and jurisdictional risk.
- Commercial lock-in: contract, licensing, feature bundling, and roadmap leverage sits with the platform vendor.
- Operational opacity: evidence often depends on vendor dashboards, standard reports, and provider assurances.
- AI exposure: assistants inherit access to collaboration stores and can create new leakage paths.
- Exit friction: records, links, permissions, workflows, and identities become hard to untangle.
- Admin complexity: configurations become harder for administrators and easier for users to misapply.